What action should be taken if cross-contact with allergens occurs?

If cross-contact with allergens occurs, the most appropriate course of action is to remake the product with fresh ingredients. This ensures that the potentially harmful allergenic ingredient is entirely removed and prevents any risk of allergic reactions for the individual who is allergic.

Remaking the product means that all components can be verified to be free from the allergenic substance, thus protecting the health of the customer. This action prioritizes food safety protocols by maintaining strict adherence to proper allergen handling practices.

The other options do not adequately eliminate the risk of allergen exposure. Scraping off the allergenic ingredient does not guarantee that all traces have been removed, as allergens can often contaminate other parts of the dish. Delivering the order as is would endanger the customer's health, and merely apologizing does not address the risk involved or rectify the situation. Therefore, remaking the product provides the safest and most responsible solution.