What is the first step when dealing with a food allergic guest at a restaurant?

The first step when dealing with a food allergic guest at a restaurant is to ask the guest about their food allergies. This is crucial because it allows the staff to understand the specific allergens that need to be avoided in order to prevent any harmful reaction. By initiating this conversation, the staff can obtain vital information to ensure the guest’s safety and satisfaction during their dining experience.

Asking about food allergies demonstrates attentiveness and care for the guest’s health, allowing the restaurant to provide meal options that accommodate their dietary needs. Once the staff has this information, they can thoughtfully guide the guest towards safe choices on the menu. This step establishes a foundation of trust and safety, which is essential in food service when allergies are a concern.